In a recent decision, the Tennessee Court of Appeals addressed the business tax treatment of software licensing, cloud hosting, and cloud-based services, delivering a split decision with significant implications for taxpayers.
Background
SAP America, Inc. is a Delaware corporation engaged in selling or licensing enterprise resource planning software. SAP offers two primary models for customers to access its software: On-Premise Software, where customers download and install the software on their own computers, and Remotely Accessed Software (commonly called Software-as-a-Service or SaaS), where customers use the internet to remotely access software located on SAP’s servers. SAP also offers optional Cloud Hosting services, allowing customers to run their licensed software on SAP’s hardware infrastructure, and various Cloud-Based Services including premium support, ancillary services, online training, and consulting services. Notably, SAP maintains no physical business location in Tennessee, and none of its servers are located in the state.
The Tennessee Department of Revenue audited SAP for tax years 2014-2018 and issued a business tax assessment of $728,080.51 (including tax, interest, and penalty), classifying SAP’s activities, software licensing, cloud hosting, and cloud-based services, as taxable sales of services under Classification 3 of the Business Tax Act SAP challenged the assessment in Davidson County Chancery Court.
Tennessee Business Tax Act
The Tennessee Business Tax Act, Tenn. Code Ann. §§ 67-4-701 to -730, allows the state to levy a tax on the privilege of engaging in certain types of business activities in the state. The Act sets forth various classifications for businesses, with a business’s classification determining the rate and due date of the tax owed. A business is classified according to its “dominant business activity,” meaning the business activity that is the major and principal source of taxable gross sales of the business. Generally, the Act imposes a tax on sales of certain types of tangible personal property and services. The Act defines “tangible personal property” as personal property that may be seen, weighed, measured, felt or touched, or is in any other manner perceptible to the senses. The Act defines “services” broadly to include every activity, function, or work engaged in by a person for profit or monetary gain, but expressly excludes sales of tangible personal property from the definition of services. Notably, unlike Tennessee’s sales and use tax statutes, which the General Assembly amended to expressly subject computer software to tax regardless of delivery method, the Business Tax Act does not expressly include a business classification for SaaS, cloud computing, or electronically delivered software.
Software Licenses: Sales of Intangible Property, Not Taxable Services
The court affirmed the chancery court’s ruling that SAP’s software license receipts were not subject to business tax. Relying on the Tennessee Supreme Court’s decision in Commerce Union Bank v. Tidwell, 538 S.W.2d 405 (Tenn. 1976), the court held that computer software constitutes intangible personal property, not taxable services under the Business Tax Act. While the General Assembly subsequently amended the sales and use tax statutes to expressly subject software to sales tax, the court emphasized that no similar amendments were made to the Business Tax Act. Applying principles of strict statutory construction, the court concluded that Commerce Union remains binding precedent for business tax purposes, and sales of software licenses therefore fall outside the Act’s scope.
Cloud hosting: Taxable services, not leases
Departing from the chancery court, the Court of Appeals reversed on the cloud hosting issue. SAP had argued that its Cloud Hosting offering was tantamount to a lease of tangible personal property located outside Tennessee and thus not taxable. The court disagreed, applying the true object test to determine that the primary purpose of Cloud Hosting was not to transfer possession or control of equipment, as would be required for a lease, but rather to provide customers access to SAP’s infrastructure so they could run their licensed software. Because providing such access constitutes an activity, function, or work engaged in for profit or monetary gain, the court held that Cloud Hosting sales are taxable services under the Act.
Cloud-based services: Delivered to Tennessee, taxable
SAP also challenged the taxation of its Cloud-Based Services, arguing they were not delivered to Tennessee because nothing was physically shipped and no SAP employees traveled to the state to perform services. The court rejected this argument, noting that the plain and ordinary meaning of deliver includes making something accessible electronically. Because SAP made its Cloud-Based Services electronically accessible to Tennessee customers, and because the Department reasonably relied on ship-to addresses in SAP’s invoices to identify those Tennessee locations, the court upheld the assessment on Cloud-Based Services as taxable.
Takeaway
The decision is a welcome development for taxpayers remitting Tennessee business tax on software license receipts. Under the court’s holding, software licenses, whether delivered via traditional download or through SaaS models, constitute sales of intangible property and are not subject to business tax. Taxpayers who have been paying business tax on software license receipts may want to evaluate potential refund opportunities for open tax years.
The decision also serves as a cautionary note, however. Taxpayers should carefully distinguish their software license revenue from revenue derived from providing access to infrastructure (cloud hosting) or optional cloud-based services—which the court found taxable when electronically delivered to Tennessee customers.
SAP Am., Inc. v. Gerregano, Tenn. Ct. App., No. M2024-01399-COA-R3-CV, May 13, 2026.






















































































































